FAQs
All your courier questions answered
The Courier Guy offers reliable local, national, and international courier services. View our most commonly asked questions and their answers below. You can also contact us online or shoot us a WhatsApp – we’re always happy to help.
What are The Courier Guy Parcel Lockers?
Our funky blue parcel Lockers are your 24/7 delivery buddies! With over 1200 lockers across Mzansi, you can send and collect parcels whenever suits you. Midnight snack run? Early morning before work? No problem! No queues, no paperwork, just pure convenience.
*Shopping centre lockers follow centre hours
How do I use a Parcel Locker?
Easy as pie! Register or login into your account, top-up your account with some moola, create your shipment, and you’ll get a PIN or QR code. Head to your chosen Locker, touch the screen to wake it up, tap DROP OFF, enter your PIN or scan your QR, and voilà – a door will pop open for your parcel. Close it securely and you’re sorted! For collections, just scan your QR or enter your PIN and grab your goodies.
How do I get a quote for locker shipping?
Use our Quick Quote tool, enter your parcel details (size, weight, and where it’s heading), and boom – instant quote! It’s as easy as a Sunday morning.
How do I track my parcel?
Wonder no more where your pakkie is! Track your parcel online at any time; all you need is your waybill number. You’ll also get WhatsApp notifications at every key stage of your parcel’s journey. We’ll keep you in the loop every step of the way – no stress, no drama!
How long can my parcel stay in a Locker?
Your parcel gets 36 hours of Locker time. After that, it becomes “expired”, but don’t stress – we’ll whisk it off to our nearest Kiosk, where it’ll wait for you at no extra charge. If you want it sent to a different Locker or address, you’ll have to pay full price again.
What if my parcel doesn't fit in the Locker?
No sweat! When you’re at the Locker, if the door that opens is too small, just tap “Change” on the screen and select a larger size. Our Lockers come in various sizes from XS (60cm x 17cm x 8cm) up to XL (60cm x 41cm x 69cm) for parcels up to 20kg. Upgrade fee will be charged to your account.
If your parcel is still too large, pop into one of our Kiosks instead.
What payment methods can I use for Locker shipping?
We accept credit cards, debit cards, and EFT payments. Just register your account online, then add your payment details when creating your shipment – simple as that! Remember, Locker-to-Locker is our most affordable option if you’re watching those rands and cents.
What if I forget my PIN or QR code?
Can someone else collect my parcel for me?
What should I do if there's a problem with my Locker delivery?
If your parcel is damaged or there’s an issue with your locker delivery, contact our WhatsApp support immediately at 064 848 1531 or email support@thecourierguy.co.za. We’ll jump on it faster than a springbok and sort it out for you – that’s our promise!
What if the Locker is offline in my area?
Eish! Sometimes technology needs a breather. Don’t stress though, we’ve got you covered!
For Drop-offs: We can easily move your booking to a nearby Kiosk or arrange a door collection instead. Just give our WhatsApp support a shout, and we’ll sort you out. If all else fails and you’re in a real pickle, we can process a refund faster than you can say “load shedding.”
For Collections: No worries, boet! We can redirect your pakkie to your door or another locker that’s up and running. Just let us know what works best for you. If you’re not in a rush, your parcel will chill at the locker until it’s back online or eventually make its way to our nearest Kiosk when it expires (after 36 hours). Either way, your goods are safe with us!
I forgot my password, how do I get back into my account?
No stress; it happens to the best of us! Simply tap the “Reset Password” button on our login page and enter your registered email address. We’ll send you some magic reset links faster than a Jo’burg taxi changing lanes! Just follow the simple steps in that email, and you’ll be back to managing your pakkies in no time. Easy-peasy, just like that – and much simpler than trying to remember if you used your dog’s name or your first car as your password hint!
What are The Courier Guy Kiosks?
Our bright orange-and-blue kiosks are your one-stop shipping centres! With over 200 Kiosks nationwide, they’re fully equipped hubs where our friendly staff can help with everything from packaging advice to international shipping. Think of them as your personal shipping experts with a smile. Learn more about our Kiosks.
How do I get a quote for shipping at a Kiosk?
Just walk in and chat to our friendly staff! Tell them what you’re sending and where it’s going, and they’ll work out the best options and prices for you on the spot. You can also get a quick quote online. Alternatively, skip the queue and create your booking online and drop off your parcel at your selected Kiosk.
What do I need to send a parcel from a Kiosk?
Just bring in your item and we’ll handle the rest! Our Kiosk staff will help you:
· Choose the right service (Same Day, Overnight, Economy)
· Package your item properly, if needed (packaging materials are available at our Kiosks)
· Complete any necessary paperwork
· Make your payment (cash or card)
Then you’re good to go! We’ll give you a tracking number to follow your parcel’s journey.
What services can I access at a Kiosk?
Everything under the sun! Send parcels anywhere in South Africa or internationally, choose from our full range of delivery services, drop off and collect parcels, buy packaging materials, get expert shipping advice, track shipments, set up business accounts. You name it, our Kiosks can help!
What are the Kiosk operating hours?
Most of our Kiosks are open Monday to Friday from 8am to 5pm, and Saturdays from 9am to 1pm. Some locations have extended hours. Find your nearest kiosk.
How do I track a parcel I've sent from a Kiosk?
You’ll get a tracking number when you send your parcel. Track your parcel online in real-time, all you need is your waybill number. You can also pop into any Kiosk and ask our friendly staff to check it for you. We’re always happy to help keep an eye on your pakkie!
What payment methods do Kiosks accept?
We accept pretty much everything except livestock and family members as payment! Whatever works best for you works for us. We also offer business accounts with monthly billing for regular senders.
What if my parcel is damaged or lost?
We take great care with every parcel, but we’ve got your back if something goes wrong. If there’s any issue with your shipment, just pop back to any Kiosk with your tracking number. Our staff will help you file a claim and sort things as fast as possible.
How do I manage my address book for regular shipments?
Our Kiosk staff can help you set up and manage your saved addresses, or you can do it yourself online. Once addresses are saved, shipping becomes even quicker for future parcels. It’s like having your favourite contacts on speed dial!
Can I set up a business account at a Kiosk?
Absolutely! Our Kiosk staff are your gateway to business shipping savings. They’ll gladly connect you with our dedicated sales team, who’ll sort out your business account faster than you can say “bottom line”! The team will hook you up with volume discounts, simplified billing, and customised solutions perfect for your business shipping needs. Just pop into any Kiosk with your business details, and we’ll get the ball rolling to transform your shipping experience!
What is The Courier Guy's Direct Service?
Our Direct Service is door-to-anywhere delivery across South Africa and beyond! Our drivers come to your home or office to collect your parcels and deliver them straight to the recipient’s door, office, Kiosk, or Locker! It’s perfect for businesses, homebodies, and anyone who values the ultimate convenience. Find out more about our Direct Service.
How do I get a quote for Direct Service?
Easy as pie! Get a quick quote now. You can compare different service levels to find the perfect balance of speed and cost for your needs.
What do I need to do to send a parcel with Direct Service?
1. Book your collection
2. Prepare your parcel (read packaging tips here)
3. Have it ready for our driver at the scheduled time
How do I track my Direct Service parcel?
You better believe we keep you in the loop! Follow your parcel’s journey with our real-time tracking system. We’ll also send updates via WhatsApp or email so you know exactly where your parcel is at all times. No more wondering when your goodies will arrive!
What delivery timeframes do you offer?
We’ve got options for every urgency level and budget:
- Same-Day Express: When tomorrow won’t do, today is the only other option.
- Overnight: Next business day by 11am to major centres and 1-2 business days to all other areas excluding outlining areas
- Economy: Budget-friendly 2-4 day delivery.
What payment methods can I use for Direct Service?
We accept credit cards, debit cards, and EFT payments via our online portal. Business customers can also set up accounts with monthly billing. Whatever works best for you works for us. We’re all about making shipping hassle-free!
What should I do if my parcel is damaged or lost?
If there’s any issue with your shipment, contact our customer support immediately via WhatsApp at 064 848 1531 or email support@thecourierguy.co.za. Our staff will help you file a claim and sort things as fast as possible – that’s our promise to you!
How do I update my account details for Direct Service?
Need to change your contact info or address? Simply log into your account on our website and update your profile. Keeping your details current helps us provide the smoothest service possible. Especially for those door-to-door collections!
How do I schedule a pickup?
Scheduling a pickup is as easy as a Sunday morning! Book your shipment, choose your service level (Same Day Express, Overnight, or Economy), and select your preferred collection time. We’ll ping you a confirmation, and our driver will arrive at the scheduled time, no need to leave your spot!
Can I set up regular collections for my business?
For sure! Set up a business account for scheduled collections, volume discounts, and simplified billing. We’ll work with you to create a custom collection schedule that matches your business needs. Whether that’s daily, weekly, or on specific days. Perfect for e-commerce, office shipping, and regular business needs.
How should I package my items?
Package it like you’re sending it to your gran! Make sure everything is secure to prevent damage during its journey:
• Use a sturdy box that’s appropriate for your item’s size and weight.
• Wrap fragile items individually with bubble wrap or paper.
• Fill empty spaces with packing material to prevent shifting.
• Seal all openings with strong packing tape in an H-pattern.
• Remove any old labels or markings if reusing a box.
For those extra special or fragile items, bubble wrap is your best friend – almost as protective as a mother-in-law with the family recipes!
What items can't be shipped?
We can’t ship dangerous goods, perishables, or illegal items. This includes:
• Flammable materials (lighter fluid, matches, aerosols)
• Corrosives (acids, batteries with liquid)
• Explosives (fireworks, ammunition)
• Fresh food that can spoil
• Money, precious metals and stones
• Animals or plants
• Illegal substances
If you’re not sure about an item, here’s a more extensive list – better safe than sorry!
What about packing items?
We stock a wide variety of essentials designed to make the sending of parcels as easy as possible. Packaging materials available include: boxes, pallet wrapping, flyers (free), stickers, padded envelopes, tape and other stationery items. These are available at all Kiosks, but for additional convenience you can also order them online.
How can I prepare customs documentation for international shipments?
We are happy to help with all international shipping documentation requirements. You can email us at quotes@theocourierguy.co.za. Alternatively, all our nationwide Kiosks can also assist, so pop in and ask the team.
I forgot my password, how do I get back into my account?
No stress; it happens to the best of us! Simply tap the “Reset Password” button on our login page and enter your registered email address. We’ll send you some magic reset links faster than a Jo’burg taxi changes lanes! Just follow the simple steps in that email, and you’ll be back to managing your pakkies in no time. Easy-peasy, just like that – and much simpler than trying to remember if you used your dog’s name or your first car as your password hint!
How do I send parcels to Takealot distribution centres?
Great news for all you Takealot sellers: we’re Takealot’s preferred courier!
Sending your stock to their distribution centres is simple:
- Create and confirm your shipment on Takealot’s seller portal.
- Pack and label your order according to Takealot’s requirements.
- Create a waybill with us (The Courier Guy).
- Most importantly, allocate your PO to The Courier Guy in your seller portal.
But don’t stress about remembering all the details!
We’ve created a comprehensive step-by-step guide with screenshots that walks you through the whole process. Just download our Takealot Shipping Guide here.
Remember, same-day deliveries aren’t available for Takealot shipments, but we’ll schedule your delivery for the next available slot. If you need any help, our team is always ready to assist!
How do I contact The Courier Guy?
Call us Monday – Friday from 8am – 5pm and Saturdays from 8am – 1pm on 0861 203 203 or email support@thecourierguy. You can also chat with us 24/7 via the ‘WhatsApp Help’ function on our website.
How do I find a Courier Guy location near me?
You can find all our locations on our website.
How do I check the status of my delivery or parcel?
How can I provide feedback or report issues with my delivery experience?
After each delivery, a mail is sent requesting feedback on the experience. You can use this to report any issues. You can also email support@thecourierguy.co.za. Please remember to include your waybill number.
What happens if I don't receive my parcel?
If you don’t receive your parcel, please email support@thecourierguy.co.za and include your waybill number so our team can look into the
matter for you.
What are the benefits of creating an account with The Courier Guy?
Account holders get better rates compared to once-off shipments.
Pre-loading funds also means you can ship instantly – no more waiting! You can
also access things like your shipping history and pull invoices and statements.
Account holders also get free document protectors and flyer bags.
When you register on our site, your account is created immediately, and you can ship instantly once funds have been loaded. 30-day accounts become active once all checks and requirements have been completed.
Can I link multiple delivery addresses to my account?
Yes. You can load multiple addresses into your address book, and you have the option to import addresses into your address book. This makes it easier when shipping regularly to different addresses.
How do I change my personal contact details?
You can change your contact details through the ‘My profile’ section of your account. If you need more than just personal details changed, please email our support team at support@thecourierguy.co.za.
Can I set up automatic payments for regular shipments?
Unfortunately, it isn’t possible to set up an automatic payment. However, if you are shipping regularly, you may want to consider opening a 30-day account. Our sales team can be reached at sales@thecourierguy.co.za. You can also set up an automatic payment with your bank.
How do I cancel a shipment?
If the parcel has not been collected yet, you can cancel a shipment through your account on our Client Portal. If the shipment has been collected, please contact our call centre on 0861 203 203. You can also send an email to support@thecourierguy.co.za. Please remember to include your waybill number.
How do I change my collection and delivery address?
You will not be able to change the collection or delivery address if the shipment is already booked. To do that, please contact the call centre at 0861 203 203, nearest Kiosk or email support@thecourierguy.co.za. Please have your waybill number handy.
How do I get a quick quote?
Easy! All you need to do is fill out a simple form, and we’ll give you a quick quote.
How much does The Courier Guy charge?
We have a range of prices (including per kg rates) and services, which include Economy, Overnight, Local Same Day Delivery etc.). We also have separate rates when sending from our network of Kiosks located all over South Africa. Get a quick quote now or email support@thecourierguy.co.za for a bespoke quotation or delivery request.
Are there any extra charges for delivery on weekends or holidays?
Yes. Weekends and public holidays carry an extra delivery surcharge. This service applies to main centres only. You can calculate the surcharge cost through your account or by getting a quick quote on our website.
What do I do if I am having issues with PayFast?
If you’re having PayFast problems, please alert us by emailing support@thecourierguy.co.za or calling us on 0861 203 203. You can also make use of Ozow.
What are the Courier Guy’s payment methods?
We accept all major credit cards as well as cash at our Kiosks. Account holders have the option of opening a prepaid account, which can be topped up via their profile on our Client Portal. This can be done through Payfast or Ozow. We also have the option of a 30-day account subject to the necessary credit checks and guarantees.